Refund & Return Policy

We want you to be happy with your purchase.

• Eligibility: You may request a return within 14 days of receiving your order.
• Condition: Items must be unused, in original packaging, and in resellable condition.
• Non-Returnable Items: Clearance items, personalized products, and perishable goods are non-returnable.
• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days.

To initiate a return, email returns@johnoutdoor.top.